Shipping Policy

A confirmation email that includes your estimated shipping date will be sent to you after the order has been placed. Once your order is shipped:

• We will send a Shipment Confirmation email that provides you with a tracking number(s) of the shipment, along with the link for tracking your package(s) on the next working day of the estimated ship date. 
• You will then receive the order at the shipping address provided within the time frame based on your location.

If you find that your order(s) has passed the estimated shipping date but you do not have the tracking information, please contact our Customer Service Department by live chat.

 

Shipping service

We use third-party shipping partners to deliver our products to customers. However, we are now diversifying our shipping methods to provide customers with faster shipping.Currently, free shipping is only available for customers within the contiguous EU.

Keep in mind:

• Free shipping is applied for all Musso ergonomic chairs purchased directly on the website.
• Please be aware that we offer ground shipping service but no other expediting shipping options.
• For bulk orders (more than 5 desks/chairs), we will use LTL freight shipping. 

In Germany, your package will be delivered via DPD, GLS, GEL, or DHL. If the ordered product is in stock, the order will be processed within two working days. After shipping, DPD, GLS, GEL, or DHL will typically deliver within 1 to 6 working days. If the ordered product is a pre-sale item, the shipping date will depend on the information in the order confirmation.

Note: Delivery times may extend to more than 10 days due to package service capacity, peak sales seasons, severe weather conditions, or other force majeure events in certain areas.

 

Shipping time frame

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivered date. Please note that each item in one order may have different estimated shipping dates due to different stock availability. 

We ship using third-party transporters. Delivery time is usually 2 to 3 working days in the DE. Other EU Area shipping time 4-8 working days.

When purchasing a product(s), please change the flag at the top right corner of the screen on our website to see which product/item is available for your market.

 

Multiple shipments

Sometimes you may find that your order is delivered in several packages. That means items are shipped from different Musso warehouses for a number of reasons:

• By separately packaging components we may lower the risk of any damage or breakages during transit
• We have multiple warehouse locations, and our separate packaging gives our shipping partners the flexibility to pick up and deliver your order
• We are able to optimize our shipping costs and continue to provide you with free shipping (except oversized products)

 

Sales tax & VAT 

The tax amount you’re paying at checkout on our website is either sales tax, GST or VAT varying by country. Tax will be calculated when you input your shipping address during the checkout process.

 

Missing or lost packages

In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:

• Looking around the shipping address (if you live at a residence)
• Checking again with the receptionist at the reception area (if you live in an apartment)
• Musso reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us after 30 days from the delivery date, or because customer provides the incorrect/incomplete shipping address

 

Some carrier’s delivery notification can be shot out 24 hours before its actual arrival. If you still can’t find your package(s), please report the case immediately to us by live chat. So that our Customer Service Department can assist you in filing the claim and sending you a new package(s) replacement.