Warranty Policy

Musso ergonomic chairs are built to last

They have been tested and certificated by industry-recognized institutions, so you could enjoy with absolute peace of mind.

Frequently asked questions (FAQ)

Please find below the most asked questions for our warranty policy coverage.

What is covered for Musso products?

Missing components of the Products at the time of delivery.
Defects in the manufacturing of materials used for the Products at the time of delivery.
Defects in the functionality of the Products, including but not limited to hydraulics, armrests, castors and lifting systems.
Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery.

Musso ergonomic chairs warranty

All of our chairs come with a robust warranty for your peace of mind. This includes a 5-year warranty on all mechanisms and a generous 10-year warranty on the chair's frame.

Musso accessories warranty

Standard warranty policy applies to all accessories.

For a comprehensive understanding of what the warranty covers, we recommend reviewing our Warranty Policy below.

What is the original warranty period?

The warranty period starts from the date of delivery of the Products, based on valid tracking details. During the applicable warranty period, Musso will repair, replace, or refund (at its option and following applicable law) any product, part, or component covered by this warranty.

What is not covered for Musso products?
  • Normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, and variance of tightness of mechanisms.
  • Any damage to the Products or to any property or person caused by failure to adhere to Musso's published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
  • Defects in a Product that has been modified or altered, including the substitution of any unauthorised components for use in place of the original components in the Product.
  • Defects in the Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to Musso’s published instructions.
  • Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Products.
  • The labour required to replace any defective parts for the Products.
Are accessories covered under warranty?

Yes, standard warranty policy applies to all accessories, but the Warranty Extension Policy does not apply to accessories.

Please read the standard warranty period for each accessory

How do I register for my product warranty?

There's no need for you to register for the warranty. Rest assured, it will be automatically activated on the day of delivery.

Is the warranty period extendable?

You can receive a complimentary 2-year warranty extension. Steps to extend the warranty: 

  • Take a photo or video of your new Musso ergonomic chairs.
  • Post it on Facebook, Instagram, Twitter, Reddit, Youtube, Twitch or TikTok with #Musso ergonomic chair. Set your post to Public so we can view it.
  • Copy the post URL and submit your information through our warranty extension form below.

How to make a warranty claim?
  • Have your proof of purchase ready.
  • A valid proof of purchase (your emailed invoice or official purchase record with order number) must be presented for any warranty claim to enable Musso to reasonably verify the claim.
  • Submit your claims to ensure proper handling.

What is your return and refund policy?

You have up to 30 calendar days to return your product(s) from the date you received it, based on our tracking records.

Please read full return/refund policy

Choose the form that fits your needs

Let's ensure your Musso experience remains exceptional. Your satisfaction is our priority, and we're here to assist every step of the way.

Claim Warranty
Extend Warranty
musso warranty-policy
Did you know we have a warranty extension program?

Musso Warranty Extension

Follow 3 simple steps to receive a complimentary 2-year warranty extension.

Cannot find what you want to ask?

View our latest full warranty policy or contact us via support@musso.co.